Todd English Pro-Smart Grill
Bravo XL
Primo Oven
Brio 6 Qt
Brio 7.25 Qt
Brio 14 Qt
Brio 15.5 Qt
BruHub Coffee Maker
Moxie Vacuum Blender
Infinity Blender
Precision Induction Cooktop
Mosaic Induction Wok
OxyPure
OxyPure Zero

Feature Questions


1. Delay+
You can delay the start of your programmed cooking functions by up to 24 hours with the Delay function. This way you can ensure your Pro-Smart™ Grill meal is ready to eat at the perfect time.
2. Sear+
The Pro-Smart™ Grill offers multiple ways to sear your food at 450°F. The Sear 1 setting will sear your food before cooking while the Sear 2 setting will sear your food after cooking. You can choose to use one of these functions or both when preparing your meals in the Pro-Smart™ Grill.
3. Air Fry+
This setting allows the Pro-Smart™ Grill to cook with the top heater only, defaulting to cooking at 350°F for 15 minutes, which can be adjusted.
4. Grill+
This setting allows the Pro-Smart™ Grill to cook with the Powerport grill only, defaulting to cooking at 450°F for 15 minutes, which can be adjusted.
5. Combo+
This setting allows the Pro-Smart™ Grill to cook with both the top heater and the Powerport Grill at the same time. By default, the heat is set at 30% top heater and 70% bottom. These numbers can be adjusted in 5% increments but the total percentage will always be 100%.
6. Preheat+
Preheating the Pro-Smart™ Grill to your set cooking temperature ensures faster cooking times and crispier, tastier results. The unit automatically preheats to your set temperature and beeps twice once it reaches that temperature, indicating it’s time to place your food inside the grill. You can cancel the preheat process by pressing Preheat/Warm. You can turn automatic preheat off or on by pressing Menu and Preheat together.
7. Warm+
If your Pro-Smart™ Grill meal is done cooking but you’re not ready to eat yet, simply press the Warm button to keep your food hot without drying it out or overcooking. By default, the Warm button keeps the Pro-Smart™ Grill at 140°F for 1 hour.
8. Stage+
You can program the Pro-Smart™ Grill to execute up to 5 different cooking stages all on its own, so you don’t have to manually adjust the cooking temperature. For example, you can program the Pro-Smart™ Grill to cook at 400°F for 6 minutes, then automatically reduce the heat to 350°F for 20 minutes. The Pro-Smart™ Grill does all the work for you!
9. Slow Cook+
This function allows the Pro-Smart™ Grill to slow roast your food at temperatures between 175°F and 235°F. This mode requires the temperature probe. Once this function is activated, the Pro-Smart™ Grill will default to cook at 190°F with a target probe temperature of 165°F, both of which can be adjusted.

Product Questions


1. What are the specifications of the Todd English Pro-Smart™ Grill?+
Outside Dimensions: 14in x 14in x 15in

Inside Dimensions: 10.6in x 11.5in x 7.5in

Weight: 21.4 pounds

Wattage: 1800 watts

Voltage: 120 volts
2. How does the Pro-Smart™ Grill work?+
The Todd English Pro-Smart™ Grill combines indoor grilling technology with both infrared and convection heating technology to deliver the best of an outdoor grill and convection oven all in one. Seal in the juices with the Powerport grill while the convection fan circulates hot air all around your food for food that’s cooked on all sides at once.
3. What do I do with the temperature probe?+
The Pro-Smart™ Grill includes a built-in sensor that measures your food’s internal temperatures in amazingly precise 1-degree increments. This Integrated Digital Temperature Probe ensures perfect results for meat, seafood and poultry – each and every time – and eliminates the possibility of undercooking or overcooking. Simply set the desired internal temperature you want your food to reach and the Pro-Smart™ Grill can shut off automatically once your food reaches that temperature.
4. How do the shelf positions work?+
The Todd English Pro-Smart™ Grill has 3 rack positions, with Position 1 at the bottom and Position 3 at the top, where most of your accessories can slide into the unit. Position 1 is also the level where the power coupling for the Grill is located at the back of the unit chamber. With the Grill’s plug facing into the unit, slide the Grill into Position 1, pushing until the power connection engages.
5. How much food can I fit in my Pro-Smart™ Grill?+
The Todd English Pro-Smart™ Grill has enough room to cook 4 burgers, 4 steaks, 6 chicken breasts, 1 (12-inch) pizza or a 6lb chicken.
6. Does the Pro-Smart™ Grill create smoke?+
When cooking foods with high fat content, excess grease and oil may collect in the Pro-Smart™ Grill’s crumb tray or on the bottom heating element. When this happens, the oil may be heated to the point of smoking. Under normal circumstances, this will not harm the Pro-Smart™ Grill. If smoke continues to emanate from the Pro-Smart™ Grill even after cleaning, contact customer service. Always exercise caution when opening the Pro-Smart™ Grill and be sure to clean the unit after every use.
7. How do I clean my Pro-Smart™ Grill?+
Allow the Pro-Smart™ Grill to cool completely before cleaning. All removable parts can be cleaned with hot water, a nonabrasive sponge and mild dish detergent. The Wire Rack, Powerport Grill, Air Fry Basket, Baking and Drip Pan are dishwasher-safe for easy cleaning. The Temperature Probe should only be hand washed.

Other Questions


1. What is the warranty?+
The Todd English Pro-Smart™ Grill includes a 1-year warranty.
2. What if I can’t find the manual for my Todd English Pro-Smart Grill?+
Don’t worry, you can always download printer support materials on the Product Page or from the Support tab, which will be sorted by product.

Feature Questions


1. Menu+
While you can customize your settings and set your own preferred cooking times and temperatures, the NuWave Bravo XL includes 12 presets built right into the oven, making it even easier to cook some of your favorite foods. These 12 pre-programmed menu options are built right into the Bravo XL and each offer their own standard cooking time, cooking temperature, heat source and fan speed.
2. Top/Bottom +
The NuWave Bravo XL features two heating elements – one on the top of the unit and one on the bottom. By pressing the Top/Bottom button, you can select whether you want to cook with the top heating element, bottom heating element, or both at the same time. Broil with the top heater, bake with the bottom heater, or roast with both. The possibilities are endless.
3. Prog +
The Bravo XL includes 100 presets for various vegetables, meat and poultry, Fish and Seafood, Frozen Food, Baking and Dehydrated Food. The directory for all 100 programs is listed in the Quick Start Guide, you can edit those or create your own presets and save them by holding down the Prog button. After being saved your own presets will save from Prog 101 and up.
4. Preheat +
When you press the Preheat button the Preheat will activate or deactivate on the Bravo XL.
5. Warm +
If your Bravo XL meal is done cooking but you’re not ready to eat yet, simply press the Warm button to keep your food hot without drying it out or overcooking. By default, the Warm button keeps the Bravo XL at 140°F for 1 hour.
6. Stage +
You can program the Bravo XL to execute up to 5 different cooking stages all on its own, so you don’t have to manually adjust the cooking temperature. For example, you can program the Bravo XL to cook at 400°F for 6 minutes, then automatically reduce the heat to 350°F for 20 minutes. The Bravo XL does all the work for you!
7. Fan +
The Bravo XL lets you choose from 3 different fan speeds when cooking your food. Higher speeds will result in faster air flow and faster heat circulation, resulting in crispier food.
8. Sear +
The NuWave Bravo XL offers multiple ways to sear your food at 450°F. The Sear 1 setting will sear your food before cooking while the Sear 2 setting will sear your food after cooking. You can choose to use one of these functions or both when preparing your meals in the Bravo.
9. Probe +
To use the digital temperature probe, first insert the probe into the port on the unit then press the Probe button. Select the desired temperature, insert the probe into the thicker part of the food and press start to begin cooking.

Product Questions


1. How does the NuWave Bravo XL work? +
The NuWave Bravo XL Oven uses convection-heating technology that circulates hot air around the food for faster cooking times and healthier, more delicious meals. The intense heating process ensures that the majority of high-calorie fats and oils drip off of the foods while the more nutritious, flavorful natural juices remain intact.
2. What do I do with the temperature probe? +
The NuWave Bravo XL includes a built-in sensor that measures your food’s internal temperatures in amazingly precise 1-degree increments. This Integrated Digital Temperature Probe ensures perfect results for meat, seafood and poultry – each and every time – and eliminates the possibility of undercooking or overcooking. Simply set the desired internal temperature you want your food to reach and the Bravo XL can shut off automatically once your food reaches that temperature.
3. What do the different rack positions do? +
The NuWave Bravo XL offers different cooking rack configurations so that no matter what you’re cooking or how you’re cooking it, you can configure your Bravo XL to just the right position for the best results. For a whole chicken or other large items use Position 1.

Position 1 (bottom): Air Fry, Reheat, Roast, Broil, Frozen, Grill and Dehydrate

Position 2: Air Fry, Reheat, Waffle, Bake, Pizza, Broil, Frozen, Dehydrate, Toast and Bagel

Position 3: Air Fry, Reheat, Waffle, Bake, Pizza, Frozen, Dehydrate, Toast and Bagel

Position 4 (top): Reheat, Frozen, Dehydrate, Toast and Bagel
4. How much food can I fit in my NuWave Bravo XL? +
The NuWave Bravo XL has enough room to cook a 10-pound chicken, a 6-pound roast, a 13-inch pizza or 9 slices of toast.
5. Does the NuWave Bravo XL create smoke? +
When cooking foods with high fat content, excess grease and oil may collect in the Bravo XL’s crumb tray or on the bottom heating element. When this happens, the oil may be heated to the point of smoking. Under normal circumstances, this will not harm the NuWave Bravo XL. If smoke continues to emanate from the NuWave Bravo XL even after cleaning, contact customer service. Always exercise caution when opening the Bravo XL and be sure to clean the unit after every use.
6. How do I clean my NuWave Bravo XL? +
To clean the Racks, Pans, and Basket: Clean the Cooking Racks, Baking Pan, Broiler Rack, Air Fry Basket thoroughly with hot water, a nonabrasive sponge, and mild dish detergent, or in the dishwasher (top rack only).

To clean the Bravo XL: Wipe the insides and outside of the appliance with a damp dishcloth or wet cloth and dry thoroughly. You may use a glass cleaner sprayed onto a clean cloth towel to clean the glass window inside and out, followed by a damp towel to rinse the window.

To clean the Crumb Tray: To remove crumbs, slide out the Crumb Tray and discard crumbs. Wipe clean and replace. The Crumb Tray should be emptied and cleaned after each use. If there is baked-on grease, soak Tray in hot, soapy water before wiping it clean with a nonabrasive sponge or placing it in the dishwasher (top rack only). Never operate the Bravo XL without the Crumb Tray in place.

Helpful Hints:

Allow the Bravo XL to cool completely before cleaning.

Always unplug the Bravo XL before cleaning it.

Never use steel wool pads, harsh abrasives, or corrosive cleansers. These may damage the finish or oven surface.

Apply the cleaning agent directly to a cloth towel, not directly to the unit, before cleaning.

Do not immerse the Bravo XL in water or attempt to cycle it through the dishwasher.
7. Can the Bravo XL cook frozen food? +
Yes, you can cook right from frozen in the Bravo XL.
8. What is the heating element? When does the middle heating element turn on? +
The heating elements are the quartz tubes situated in the top and bottom of the Bravo XL. There are three on the top and two on the bottom and you can independently adjust how much power goes to each set of heating elements on the top and bottom.
The middle heating element only turns on when you select the Broil function.
9. Why are there different wattage options? +
We provide you with three wattage options to operate the Bravo XL to ensure energy savings and accommodation for customers living in various conditions. By selecting a lower wattage, the Bravo XL can be used in places like a college dorm, mobile home, a trailer with a generator or virtually anywhere else with a limited power supply.
10. I preheat my Bravo XL and it turns off after 5 minutes, why does this happen? +
The Bravo XL is designed so that after the unit preheats, it goes into standby mode for up to 5 minutes where it maintains the set temperature and gives the user time to place their food inside the unit to cook. While the Bravo XL is in standby mode, simply add the food you would like to cook and press “Start”. The unit will then start operating according to the temperature and time you previously inputted. If you do not add your food and press “Start” within 5 minutes, the Bravo XL will automatically shut off.

Remember, you can always change the temperature and time during the cooking process by selecting temperature or time and turning the dial.

Other Questions


1. What is the warranty? +
The NuWave Bravo XL Convection Oven includes a 3-year warranty. See more information in the Support tab under Warranty filtered by product.

If you want to start a warranty claim, go to the Support tab on nuwavenow.com and click on “Warranty Claims” to start one.
2. What if I can’t find the manual and recipe book for my NuWave Bravo XL? +
Don’t worry, you can always download printer support materials on the Product Page or from the Support tab, which will be sorted by product.

Feature Questions


1. Sear +
The NuWave Primo offers multiple ways to sear your food at 425°F. The Sear 1 setting will sear your food before cooking while the Sear 2 setting will sear your food after cooking. You can choose to use one of these functions or both when preparing your meals in the Primo.
2. Top/Bottom +
The NuWave Primo features two heating elements one on the top of the unit in the Power Head and one on the bottom in the form of a non-stick Grill Plate. By default, the Primo is set to cook with 50% top heat and 50% bottom heat. The maximum power for the top heater is 100%, but the maximum for the bottom Grill Plate is 70%.
3. Warm/Reheat +
If your Primo meal is done cooking but you're not ready to eat yet, simply press the Warm button to keep your food hot without drying it out or overcooking. By default, the Warm button keeps the Primo at 140°F for 30 minutes. Additionally, you can press and hold this button to take advantage of the Primo's reheat function to cook at 360°F for 4 minutes by default.
4. Stage +
You can program the Primo to execute up to 5 different cooking stages all on its own, so you don't have to manually adjust the cooking temperature. For example, you can program the Primo to cook at 400°F for 6 minutes, then automatically reduce the heat to 350°F for 20 minutes. The Primo does all the work for you!
5. Program +
The Primo offers the ability to program and save your own custom recipes directly into the unit, making cooking your favorite dishes easier than ever. Simply enter the appropriate cooking temperatures and times using the Program and Stage functions, then save the entered steps as your own custom program. Now you can tell the Primo to cook this recipe simply by recalling the saved program whenever you want.

Programs 1-100 in the Primo's memory are already filled with the most cooked dishes for your convenience. The Primo has presets for everything from broccoli to burgers to chicken breasts and even cookies. To utilize these presets, simply press the Program button and choose the appropriate program number and let the Primo do the rest. The program numbers can be found in the beginning of your NuWave Primo Owner's Manual.

Product Questions


1. How does the NuWave Primo work? +
The NuWave Primo Combo Grill Oven uses convection, conduction, infrared and contact heat together to cook up to 70% faster than a conventional oven.

Conduction is the heat that is applied directly to the food in the air like in your traditional oven. Convection is circulated hot air, produced by our quiet motor and a specially designed fan. This allows the heat to distribute evenly for faster cooking and even browning. Infrared is simply a form of gentle, invisible, radiant heat. It penetrates the inside of foods while also cooking from the outside, leaving dishes moist and full of flavor yet browned to perfection. And finally contact heat occurs from the direct contact to the heated Grill Plate, just like when you get that sizzle by placing your food on your backyard grill.
2. What do I do with the temperature probe? +
The NuWave Primo includes a built-in sensor that measures your food's internal temperatures in amazingly precise 1-degree increments. This Digital Temperature Probe ensures perfect results for meat, seafood and poultry each and every time and eliminates the possibility of undercooking or overcooking. Simply set the desired internal temperature you want your food to reach and the Primo can shut off automatically once your food reaches that temperature.
3. How much food can I fit in my NuWave Primo? +
The NuWave Primo has enough capacity to cook a 10-pound chicken or roast.
4. Do I have to preheat the Primo every time I cook? +
It is not necessary to preheat the Primo before each use, however we do recommend that you do so whenever possible. Although the Primo does heat up quickly, cooking without preheating may require you add a couple minutes to your cooking time to achieve desired results.
5. How big is the NuWave Primo Grill Plate? +
The NuWave Primo Grill Plate is 12 inches in diameter.
6. Does the NuWave Primo create smoke? +
When cooking foods with high fat content, excess grease and oil may collect on the Primo®s Grill Plate. When this happens, the oil may be heated to the point of smoking. Under normal circumstances, this will not harm the NuWave Primo. If smoke continues to emanate from the NuWave Primo even after cleaning, contact customer service. Always exercise caution when opening the Primo and be sure to clean the unit after every use.
7. How do I clean my NuWave Primo? +
Clean the NuWave Primo and accessories before first use, after every use or in between a number of large batches. Unplug the appliance and ensure it cools completely before cleaning. Once cool, use a damp cloth to wipe the outside of the appliance. The Power Dome, Grill Plate and Base are dishwasher-safe.
8. What types of pans can be safely used in the NuWave Primo? +
We recommend only using the NuWave accessories designed for the Primo Oven.
9. Can you line the base of the NuWave Primo with aluminum foil to protect it? +
You should not line the base with aluminum foil as it is a very efficient conduit for heat and will transfer the heat from the grill plate to the base and/or adjacent parts. Doing so may result in thermal damage to some or all of the following: the base, the dome, or the electrical connection to the grill plate.

Other Questions


1. Where do I find the model number and serial number? +
Both the model number and serial number are located on the back of the power head.
2. What is the warranty? +
The NuWave Primo includes a 1-year limited warranty with VIP service. See more information in the Support tab under Warranty filtered by product.

If you want to start a warranty claim, go to the Support tab on nuwavenow.com and click on “Warranty Claims” to start one.
3. I can’t find the manual or recipe book for my NuWave Primo. Where can I get a copy? +
Don’t worry, you can always download printer support materials on the Product Page or from the Support tab, which will be sorted by product.

Feature Questions


1. How does the NuWave Brio Digital Air Fryer work? +
By combining hot air with high-speed air circulation, the NuWave Brio Digital Air Fryer perfectly cooks all of your favorite fried foods. At any wattage setting (900w, 1500w and 1800w), the NuWave Brio creates super cyclonic air, which circulates around the food, air-searing the outside while locking in the flavor and juices. This advanced cooking technology is the secret behind the NuWave Brio's ability to cook foods that taste like they’ve been deep-fried, but without the need for any unhealthy oil.
2. Why is the power cord so short? +
The NuWave Brio utilizes a short cord (4 feet) as a safety feature to eliminate the tripping hazard presented by appliances with longer, non-retractable cords.
3. How do I clean the NuWave Brio Digital Air Fryer? +
The Base Tray, Fry Pan Basket, Fry Pan Basket Net and all accessories for the NuWave Brio can be cleaned in the dishwasher, top rack only. These parts can also be hand washed simply by wiping them down with a damp cloth.
4. Is it always necessary to preheat the NuWave Brio Digital Air Fryer? +
Preheating the NuWave Brio is not required, although we do recommend that you take advantage of the Pre-Heat function when cooking foods that require a crispier finish, such as French fries, chicken wings, onion rings or frozen appetizers.
5. How does cooked food in the NuWave Brio Digital Air Fryer turn out so crispy when no oil is used? +
Although the use of oil is not required, you may certainly add some oil to your food for flavor or texture purposes if you so choose. Adding a small amount of oil to your food before cooking helps ensure a crispy texture while maintaining a healthier result. Never fill the basket with oil.
6. Can I use oil when frying in the NuWave Brio Digital Air Fryer? +
Although the use of oil is not required, you may certainly add some oil to your food for flavor purposes if you so choose. Never fill the basket with oil.
7. Why is there white smoke coming out of my NuWave Brio Digital Air Fryer? +
When cooking foods with high fat content, excess grease and oil may collect in the bottom of the Fry Pan Basket. When this happens, the oil may be heated to the point of smoking. Under normal circumstances, this will not harm the NuWave Brio. If smoke continues to emanate from the NuWave Brio even after cleaning, contact customer service.
8. I noticed scratches in the non-stick coating on some of my parts. Can I still use these parts? +
Small scratches and spots may appear inside the Fry Pan Basket as a result of normal wear and tear over time. The NuWave Brio is still perfectly safe to operate should this occur.

Other Questions


1. Where do I find the model number and serial number? +
The model number and serial number are located on the back of the NuWave Brio. The serial number will consist of a series of numbers and/or letters.
2. Where can I cook with my NuWave Brio Digital Air Fryer? +
The NuWave Brio can be used anywhere with a standard electrical outlet and potential for 900, 1500, or 1800 watts of power. Place the NuWave Brio on a flat, level surface, such as a countertop or tabletop when operating. Always ensure the NuWave Brio has at least 3 inches between the back vent and a wall or any potential obstruction.
3. A recipe instructed me to shake the food. What does that mean? Is this necessary? +
In order to facilitate even browning when the fry basket is at or near capacity, it is recommended to shake the fry basket to mix up the food inside. For more detailed instructions on the proper, safe technique for shaking the fry basket, please consult the Owner's Manual.
4. What is the warranty? +
The NuWave Brio includes a 1-year limited warranty with VIP service. See more information in the Support tab under Warranty filtered by product.

If you want to start a warranty claim, go to the Support tab on nuwavenow.com and click on “Warranty Claims” to start one.
5. I can’t find the manual or recipe book for my NuWave Brio. Where can I get a copy? +
Don’t worry, you can always download printer support materials on the Product Page or from the Support tab, which will be sorted by product.

Feature Questions


1. How does the NuWave Brio Digital Air Fryer work? +
By combining hot air with high-speed air circulation, the NuWave Brio Digital Air Fryer perfectly cooks all of your favorite fried foods. At any wattage setting (900w, 1500w and 1800w), the NuWave Brio creates super cyclonic air, which circulates around the food, air-searing the outside while locking in the flavor and juices. This advanced cooking technology is the secret behind the NuWave Brio's ability to cook foods that taste like they’ve been deep-fried, but without the need for any unhealthy oil.
2. Why is the power cord so short? +
The NuWave Brio utilizes a short cord (4 feet) as a safety feature to eliminate the tripping hazard presented by appliances with longer, non-retractable cords.
3. How do I clean the NuWave Brio Digital Air Fryer? +
The Base Tray, Fry Pan Basket, Fry Pan Basket Net and all accessories for the NuWave Brio can be cleaned in the dishwasher, top rack only. These parts can also be hand washed simply by wiping them down with a damp cloth.
4. Is it always necessary to preheat the NuWave Brio Digital Air Fryer? +
Preheating the NuWave Brio is not required, although we do recommend that you take advantage of the Pre-Heat function when cooking foods that require a crispier finish, such as French fries, chicken wings, onion rings or frozen appetizers.
5. How does cooked food in the NuWave Brio Digital Air Fryer turn out so crispy when no oil is used? +
Although the use of oil is not required, you may certainly add some oil to your food for flavor or texture purposes if you so choose. Adding a small amount of oil to your food before cooking helps ensure a crispy texture while maintaining a healthier result. Never fill the basket with oil.
6. Can I use oil when frying in the NuWave Brio Digital Air Fryer? +
Although the use of oil is not required, you may certainly add some oil to your food for flavor purposes if you so choose. Never fill the basket with oil.
7. Why is there white smoke coming out of my NuWave Brio Digital Air Fryer? +
When cooking foods with high fat content, excess grease and oil may collect in the bottom of the Fry Pan Basket. When this happens, the oil may be heated to the point of smoking. Under normal circumstances, this will not harm the NuWave Brio. If smoke continues to emanate from the NuWave Brio even after cleaning, contact customer service.
8. I noticed scratches in the non-stick coating on some of my parts. Can I still use these parts? +
Small scratches and spots may appear inside the Fry Pan Basket as a result of normal wear and tear over time. The NuWave Brio is still perfectly safe to operate should this occur.

Other Questions


1. Where do I find the model number and serial number? +
The model number and serial number are located on the back of the NuWave Brio. The serial number will consist of a series of numbers and/or letters.
2. Where can I cook with my NuWave Brio Digital Air Fryer? +
The NuWave Brio can be used anywhere with a standard electrical outlet and potential for 900, 1500, or 1800 watts of power. Place the NuWave Brio on a flat, level surface, such as a countertop or tabletop when operating. Always ensure the NuWave Brio has at least 3 inches between the back vent and a wall or any potential obstruction.
3. A recipe instructed me to shake the food. What does that mean? Is this necessary? +
In order to facilitate even browning when the fry basket is at or near capacity, it is recommended to shake the fry basket to mix up the food inside. For more detailed instructions on the proper, safe technique for shaking the fry basket, please consult the Owner's Manual.
4. What is the warranty? +
The NuWave Brio includes a 1-year limited warranty with VIP service. See more information in the Support tab under Warranty filtered by product.

If you want to start a warranty claim, go to the Support tab on nuwavenow.com and click on “Warranty Claims” to start one.
5. I can’t find the manual or recipe book for my NuWave Brio. Where can I get a copy? +
Don’t worry, you can always download printer support materials on the Product Page or from the Support tab, which will be sorted by product.

Feature Questions


1. How does the NuWave Brio Digital Air Fryer work? +
By combining hot air with high-speed air circulation, the NuWave Brio Digital Air Fryer perfectly cooks all of your favorite fried foods. At any wattage setting (900w, 1500w and 1800w), the NuWave Brio creates super cyclonic air, which circulates around the food, air-searing the outside while locking in the flavor and juices. This advanced cooking technology is the secret behind the NuWave Brio's ability to cook foods that taste like they’ve been deep-fried, but without the need for any unhealthy oil.
2. How do I use the Digital Temperature Probe? +
The Brio’s digital temperature probe lets you cook your food according to its internal temperature rather than the oven temperature. Simply plug the cord into the jack and insert the probe into the thickest part of the food. Press PROBE and set the desired internal temperature according to the type of food. When the food reaches the desired internal temperature, the Brio will shut off, ensuring that the food is neither under- or over-cooked.
3. The letters on my control panel are coming off. Is there something wrong with my Brio? +
Unfortunately, there has been a quality control issue for a small batch of 14 and 15.5-quart Brio Air Fryers that weakened the lettering imprint on the product, causing the letters to be easily wiped away. If this has happened to you, please contact our customer service team and we will remedy the situation.
4. I opened my Brio Air Fryer and the door came off, did I break it? +
No you did not. The door on some models was designed to be removed to allow for easier cleanup. Simply remove the air fryer door and wash with soap and warm water to remove any built-up grease or crumbs. Once clean, you can reattach the door back onto the Brio at about a 1-inch angle from the top by pushing it down onto the latch.
5. What is the capacity of the Brio? +
This Brio model has 14 quarts of internal capacity, which means it can roast a 10-pound whole chicken, 4-pound rotisserie chicken or fit 4 levels of racks for cooking more complex meals.
6. Can I use the drip tray for cooking? +
The drip tray is designed to sit at the lowest level of the Brio to catch any drippings or crumbs from the food you prepare as it cooks. When not being used to catch drippings, the drip tray can also be used as a baking sheet when placed on rack levels 2 and 3.
7. Why is the power cord so short? +
The NuWave Brio utilizes a short cord (4 feet) as a safety feature to eliminate the tripping hazard presented by appliances with longer, non-retractable cords.
8. How do I clean the NuWave Brio Digital Air Fryer? +
To clean the inside of the 14 or 15.5-quart Brio Air Fryer, first unplug the Brio and let it cool completely. Then, remove all the racks and pans and wash with warm water and dish soap. Do not use metal utensils or harsh abrasives when cleaning.

If you prefer to use a dishwasher, you can place the Mesh Tray, Mech Racks, Drip Tray and the Grill and Griddle Plate on the bottom rack of the dishwasher. The Rotisserie Basket, Skewers, Baking Pan and the Silicone Cupcake Liners can be placed on the top rack.

Depending on the model of your Brio, you may be able to remove the Air Fryer Door for cleaning. Simply remove the door and wipe with soap and warm water. Do not clean the Air Fryer Door in the dishwasher.
9. I set my clock but now the time on the display is wrong. +
The Brio’s clock function uses a 24 hours clock instead of a 12 hour clock. So for example, the Brio will display the time as 13:00 at 1pm.
10. My Brio’s temperature is showing up in Celsius, how do I change it? +
To change the temperature display between Fahrenheit and Celsius, press and hold the Temperature button for 1 second.
11. Is it always necessary to preheat the NuWave Brio Digital Air Fryer? +
Preheating the NuWave Brio is not required, although we do recommend that you take advantage of the Pre-Heat function when cooking foods that require a crispier finish, such as French fries, chicken wings, onion rings or frozen appetizers.
12. How does cooked food in the NuWave Brio Digital Air Fryer turn out so crispy when no oil is used? +
Although the use of oil is not required, you may certainly add some oil to your food for flavor or texture purposes if you so choose. Adding a small amount of oil to your food before cooking helps ensure a crispy texture while maintaining a healthier result. Never fill the basket with oil.
13. Can I use oil when frying in the NuWave Brio Digital Air Fryer? +
Although the use of oil is not required, you may certainly add some oil to your food for flavor purposes if you so choose.
14. I noticed scratches in the non-stick coating on some of my parts. Can I still use these parts? +
Small scratches and spots may appear inside the Fry Pan Basket as a result of normal wear and tear over time. The NuWave Brio is still perfectly safe to operate should this occur.

Other Questions


1. Where do I find the model number and serial number? +
The model number and serial number are located on the back of the NuWave Brio. The serial number will consist of a series of numbers and/or letters.
2. Where can I cook with my NuWave Brio Digital Air Fryer? +
The NuWave Brio can be used anywhere with a standard electrical outlet and potential for 900, 1500, or 1800 watts of power. Place the NuWave Brio on a flat, level surface, such as a countertop or tabletop when operating. Always ensure the NuWave Brio has at least 3 inches between the back vent and a wall or any potential obstruction.
3. A recipe instructed me to shake the food. What does that mean? Is this necessary? +
In order to facilitate even browning when the fry basket is at or near capacity, it is recommended to shake the fry basket to mix up the food inside. For more detailed instructions on the proper, safe technique for shaking the fry basket, please consult the Owner's Manual.
4. What is the warranty? +
The NuWave Brio includes a 1-year limited warranty with VIP service. See more information in the Support tab under Warranty filtered by product.

If you want to start a warranty claim, go to the Support tab on nuwavenow.com and click on “Warranty Claims” to start one.
5. I can’t find the manual or recipe book for my NuWave Brio. Where can I get a copy? +
Don’t worry, you can always download printer support materials on the Product Page or from the Support tab, which will be sorted by product.

Feature Questions


1. How does the NuWave Brio Digital Air Fryer work? +
By combining hot air with high-speed air circulation, the NuWave Brio Digital Air Fryer perfectly cooks all of your favorite fried foods. At any wattage setting (900w, 1500w and 1800w), the NuWave Brio creates super cyclonic air, which circulates around the food, air-searing the outside while locking in the flavor and juices. This advanced cooking technology is the secret behind the NuWave Brio's ability to cook foods that taste like they’ve been deep-fried, but without the need for any unhealthy oil.
2. How do I use the Digital Temperature Probe? +
The Brio’s digital temperature probe lets you cook your food according to its internal temperature rather than the oven temperature. Simply plug the cord into the jack and insert the probe into the thickest part of the food. Press PROBE and set the desired internal temperature according to the type of food. When the food reaches the desired internal temperature, the Brio will shut off, ensuring that the food is neither under- or over-cooked.
3. The letters on my control panel are coming off. Is there something wrong with my Brio? +
Unfortunately, there has been a quality control issue for a small batch of 14 and 15.5-quart Brio Air Fryers that weakened the lettering imprint on the product, causing the letters to be easily wiped away. If this has happened to you, please contact our customer service team and we will remedy the situation.
4. I opened my Brio Air Fryer and the door came off, did I break it? +
No you did not. The door on some models was designed to be removed to allow for easier cleanup. Simply remove the air fryer door and wash with soap and warm water to remove any built-up grease or crumbs. Once clean, you can reattach the door back onto the Brio at about a 1-inch angle from the top by pushing it down onto the latch.
5. What is the capacity of the Brio? +
This Brio model has 15.5 quarts of internal capacity, which means it can roast a 10-pound whole chicken, 4-pound rotisserie chicken or fit 4 levels of racks for cooking more complex meals.
6. Can I use the drip tray for cooking? +
The drip tray is designed to sit at the lowest level of the Brio to catch any drippings or crumbs from the food you prepare as it cooks. When not being used to catch drippings, the drip tray can also be used as a baking sheet when placed on rack levels 2 and 3.
7. Why is the power cord so short? +
The NuWave Brio utilizes a short cord (4 feet) as a safety feature to eliminate the tripping hazard presented by appliances with longer, non-retractable cords.
8. How do I clean the NuWave Brio Digital Air Fryer? +
To clean the inside of the 14 or 15.5-quart Brio Air Fryer, first unplug the Brio and let it cool completely. Then, remove all the racks and pans and wash with warm water and dish soap. Do not use metal utensils or harsh abrasives when cleaning.

If you prefer to use a dishwasher, you can place the Mesh Tray, Mech Racks, Drip Tray and the Grill and Griddle Plate on the bottom rack of the dishwasher. The Rotisserie Basket, Skewers, Baking Pan and the Silicone Cupcake Liners can be placed on the top rack.

Depending on the model of your Brio, you may be able to remove the Air Fryer Door for cleaning. Simply remove the door and wipe with soap and warm water. Do not clean the Air Fryer Door in the dishwasher.
9. I set my clock but now the time on the display is wrong. +
The Brio’s clock function uses a 24 hours clock instead of a 12 hour clock. So for example, the Brio will display the time as 13:00 at 1pm.
10. My Brio’s temperature is showing up in Celsius, how do I change it? +
To change the temperature display between Fahrenheit and Celsius, press and hold the Temperature button for 1 second.
11. Is it always necessary to preheat the NuWave Brio Digital Air Fryer? +
Preheating the NuWave Brio is not required, although we do recommend that you take advantage of the Pre-Heat function when cooking foods that require a crispier finish, such as French fries, chicken wings, onion rings or frozen appetizers.
12. How does cooked food in the NuWave Brio Digital Air Fryer turn out so crispy when no oil is used? +
Although the use of oil is not required, you may certainly add some oil to your food for flavor or texture purposes if you so choose. Adding a small amount of oil to your food before cooking helps ensure a crispy texture while maintaining a healthier result. Never fill the basket with oil.
13. Can I use oil when frying in the NuWave Brio Digital Air Fryer? +
Although the use of oil is not required, you may certainly add some oil to your food for flavor purposes if you so choose.
14. I noticed scratches in the non-stick coating on some of my parts. Can I still use these parts? +
Small scratches and spots may appear inside the Fry Pan Basket as a result of normal wear and tear over time. The NuWave Brio is still perfectly safe to operate should this occur.

Other Questions


1. Where do I find the model number and serial number? +
The model number and serial number are located on the back of the NuWave Brio. The serial number will consist of a series of numbers and/or letters.
2. Where can I cook with my NuWave Brio Digital Air Fryer? +
The NuWave Brio can be used anywhere with a standard electrical outlet and potential for 900, 1500, or 1800 watts of power. Place the NuWave Brio on a flat, level surface, such as a countertop or tabletop when operating. Always ensure the NuWave Brio has at least 3 inches between the back vent and a wall or any potential obstruction.
3. A recipe instructed me to shake the food. What does that mean? Is this necessary? +
In order to facilitate even browning when the fry basket is at or near capacity, it is recommended to shake the fry basket to mix up the food inside. For more detailed instructions on the proper, safe technique for shaking the fry basket, please consult the Owner's Manual.
4. What is the warranty? +
The NuWave Brio includes a 1-year limited warranty with VIP service. See more information in the Support tab under Warranty filtered by product.

If you want to start a warranty claim, go to the Support tab on nuwavenow.com and click on “Warranty Claims” to start one.
5. I can’t find the manual or recipe book for my NuWave Brio. Where can I get a copy? +
Don’t worry, you can always download printer support materials on the Product Page or from the Support tab, which will be sorted by product.

Feature Questions


1. Can I use any single serve pod with the BruHub? +
Yes, you can use any type of single serve pod available today or use our reusable single serve pod with your favorite ground coffee.
2. How many grounds should I use when using the custom insert? +
We recommend consulting our beverage selection guide when brewing with the custom insert. You can customize the strength of the coffee by adding more or using less grounds if you so desire. Always make sure you do not exceed the max line in the filter basket. We recommend using drip or course grounds for best results.
3. Why is the mug tray removable? +
The removable mug tray can be removed to more easily clean the BruHub. Additionally, you can set the mug tray higher up on the BruHub when using smaller mugs to prevent your coffee from splashing onto your countertop.
4. What is the Preheat function for? +
Before you are ready to brew, press the power button and the BruHub will begin to bring the water in the tank to the optimal temperature for brewing. While the BruHub is preheating, a red light will be illuminated next to the Preheat button. The red light will turn off once the BruHub is preheated and will automatically begin brewing once you press the Brew button.
5. When I choose the Bold setting, why does it take longer to brew? +
Brewing in the Bold setting slightly increases the length of the steeping process. This results in more time for the grounds to absorb into the water, creating a bolder cup of coffee.
6. What types of beverages can I make with the BruHub? +
In addition to brewing individual cups of coffee or entire carafes, the BruHub lets you make your favorite teas, hot chocolates, and even instant soups and instant noodle cups all with the push of a button. Best of all, thanks to the hot water insert which ensures the water bypasses the coffee chamber, your drinks and soups will not have any coffee taste.
7. How much coffee can the BruHub brew at once? +
There are 4 different options that you can choose from: 8 ounces, 12 ounces, half carafe (21 ounces) or a full carafe (42 ounces).

When choosing the 8- and 12-ounce options, you can place any coffee mug that meets these parameters under the housing, or you can use the provided carafe. For the half and full carafe options, you must use the provided carafe. Please note that when using the custom brew insert, you must use the provided carafe.
8. What are the different inserts for? +
There are 3 different inserts that come with the BruHub: single serve, custom brew, and hot water. The single serve insert lets you use your favorite single serve coffee pods. The custom brew insert lets you use your favorite coffee grounds. The hot water insert lets you make hot water for tea, instant noodles and more while bypassing the coffee chamber, ensuring your hot water won’t have any coffee taste.
9. How do I use the BruCup? +
The reusable BruCup can be used to make a single cup of coffee using the NuWave BruHub’s Single Serve Insert. Just follow these steps.

Add the Single Serve Insert to the Insert Chamber while lining up the dots.

Unlock the cap of the BruCup by turning to the unlock position and lifting up. Note that the BruCup cap is detachable.

Add coffee grounds to the BruCup, being sure not the fill pas the max line.

Place the cap back onto the BruCup and turn to the lock position.

Place the BruCup into the Single Serve Insert by lining up the tabs in front of the BruCup to the front of the Single Serve Insert.
10. What is the Charcoal Filter and how do I use it? +
The optional Charcoal Filter provides additional water purification and comes with an easy to use holder so you have peace of mind knowing the water will pass through the filter before it goes to your cup.

To install the Charcoal Filter, flush and drain the filter by following the directions in the Owner’s Manual, then insert the filter into the water tank, ensuring the holder sits firmly in the channel.
11. How can I clean the BruHub? +
All parts of the BruHub are removable for easy cleaning. All parts, except for the water tank and BruHub base, are dishwasher-safe - top rack only.
12. Why is the machine clogging up? +
Check to make sure both needles are thoroughly cleaned out. Use a thin piece of metal or metal wire brush to clean the needle. Always use caution as the needles are extremely sharp.
13. I pressed the Brew button but the BruHub isn’t brewing. What did I do wrong? +
Before you start brewing, make sure all parts, including the water tank and coffee chamber, are securely in place. If the unit is beeping after you press the Brew button, make sure the water tank is filled with enough water for the size you selected. If the unit is not starting up, make sure the lid is properly and fully closed.

Other Questions


1. What is the warranty? +
The NuWave BruHub includes a 1-year limited warranty with VIP service. See more information in the Support tab under Warranty filtered by product.

If you want to start a warranty claim, go to the Support tab on nuwavenow.com and click on “Warranty Claims” to start one.
2. What if I can’t find the manual for my NuWave BruHub? +
Don’t worry, you can always download printer support materials on the Product Page or from the Support tab, which will be sorted by product.

Feature Questions


1. What are the settings on the control dial for? +
While you can customize your speed settings and set the time before blending, the NuWave Infinity includes 6 preprogrammed settings built right into the blender, making it even easier to perform some popular blending tasks.

ICE: Crush ice quickly and evenly

SMOOTHIE: Perfect for blending delicious beverages

SORBET: Make your own homemade ice cream

NUTS: Make creamy, spreadable nut butters

SOUP: Create simmering nutrient-rich soups using raw ingredients

CLEAN: Simple self-cleaning capabilities
2. What does the Pulse button do? +
Whenever you need a short, quick burst from the blades, simply press the Pulse button and the Moxie will start blending, but only while you hold down the Pulse button.

Product Questions


1. What is the benefit of vacuuming in a blender? +
When you remove the air from the chamber, this allows you to get healthier, tastier and more colorful results than you would get in an ordinary blender. With the NuWave Moxie, you can vacuum either before or after blending to keep your foods more colorful and last longer.
2. What is the difference between the Vacuum Lid and the Plunger Lid? +
The Vacuum Lid is specially designed to give you the ability to remove excess air from the chamber before or even after blending.

The Plunger Lid is designed with an opening to allow you to add ingredients while blending and is more akin to the lid of a traditional high-performance blender. The Plunger that comes with the Plunger Lid helps move ingredients around safely while blending. When making soup in the NuWave Moxie, always use the Plunger Lid.
3. What precautions do I need to take when utilizing the vacuum feature? +
Make sure the Vacuum Lid is properly attached to the Blending Jar. If this is removed at any time, the Moxie will immediately turn off as a safety precaution. When using vacuum feature, make sure the vacuum arm is properly attached to the vacuum valve and the seal is set to “close”. When you’re ready to open the lid, switch the vacuum seal to “open”.

Please note – the digital display shows the time in minutes and seconds.
4. How does the NuWave Moxie work? +
The NuWave Moxie is a high-performance blender that utilizes advanced vacuum technology to remove the air from the chamber before or after blending with advanced titanium alloy blades, allowing you to get healthier, tastier and more colorful results than you would get in an ordinary blender.
5. Why is there a timer feature on the NuWave Moxie? +
Whether you’re using one of the Moxie’s presets or your own custom blending setting, the built-in timer will count down and shut the unit off automatically once it hits zero, making the Moxie a true touch & go blender.
6. How do I clean my NuWave Moxie? +
The NuWave Moxie Blending Jar is dishwasher-safe, or it can be washed by hand. You can also take advantage of the Moxie’s self-cleaning feature by following these steps:

Add water and 1-2 drops of liquid dish soap to the Jar, place on the Base, and close the Lid.

Turn the dial to “Clean”. “0:15” will be shown on the LCD display. Adjust the time if desired, then press “Start/Stop”.

Once finished, remove the Jar, rinse thoroughly, and dry before using.

Other Questions


1. What is the warranty? +
The NuWave Moxie includes a 10-year limited warranty with VIP service. See more information in the Support tab under Warranty filtered by product. If you want to start a warranty claim, go to the Support tab on nuwavenow.com and click on “Warranty Claims” to start one.
2. I cannot find the manual or recipe book for my NuWave Moxie. Where can I get a copy? +
Don’t worry, you can always download printer support materials on the Product Page or from the Support tab, which will be sorted by product.

Feature Questions


1. What are the settings on the control dial for? +
While you can customize your speed settings and set the time before blending, the NuWave Infinity includes 6 preprogrammed settings built right into the blender, making it even easier to perform some popular blending tasks.

ICE: Crush ice quickly and evenly

SMOOTHIE: Perfect for blending delicious beverages

SORBET: Make your own homemade ice cream

NUTS: Make creamy, spreadable nut butters

SOUP: Create simmering nutrient-rich soups using raw ingredients

CLEAN: Simple self-cleaning capabilities
2. What does the Pulse button do? +
Whenever you need a short, quick burst from the blades, simply press the Pulse button and the Infinity will start blending, but only while you hold down the Pulse button.

Pulse Function
The Infinity Moxie Blender offers two Pulse functions where the power settings are fully adjustable.
1. Press Pulse 1 for short bursts of blending at low power (25% Power).

Press and hold Pulse 1 for continuous blending. Once the button is released, blending will end.

The display will show "3:00" and it will flash during blending.

The percentage of power used can be adjusted by holding Pulse 1 and rotating the dial.

The percentage will change in 10% increments. Hold the Up and Down buttons to move percentage points faster.
1. Press Pulse 2 for short bursts of blending at high power (100% Power).

Press and hold Pulse 2 for continuous blending. Once the button is released, blending will end.

The display will show "3:00" and it will flash during blending.

The percentage of power used can be adjusted by holding Pulse 2 and rotating the dial.

The percentage will change in 10% increments. Hold the Up and Down buttons to move percentage points faster.

Product Questions


1. What are the specifications of the NuWave Infinity Blender? +
Dimensions: 8.6in x 8.5in x 18.1in

Weight: 11.8 pounds

Wattage: 1500W

Voltage: 120V

Amps: 12.5A
2. How does the NuWave Infinity Blender work? +
The NuWave Infinity Blender is a high-performance blender that utilizes commercial grade blending technology to deliver perfect results every time you blend. With laser-cut stainless steel blades, a stainless steel drive system, 2.5hp motor and BPA-free Tritan jar, every aspect of the Infinity Blender is built with quality and performance in mind.
3. How does the Plunger Lid work? +
The Plunger Lid is designed with an opening to allow you to safely add ingredients while blending. The included Plunger is designed to be just long enough to allow you to move ingredients around while blending without ever coming in contact with the blades.
4. Why is there a timer feature on the NuWave Infinity Blender? +
Whether you’re using one of the Infinity’s presets or your own custom blending setting, the built-in timer will count down and shut the unit off automatically once it hits zero, making the Infinity a true touch & go blender.
5. How do I clean my NuWave Infinity Blender? +
The NuWave Infinity Blender features a handy self-cleaning feature. To wash your blender, simply follow these steps.

Add water and 1-2 drops of liquid dish soap to the Jar, place on the Base, and close the Lid.

Turn the dial to “Clean”. “0:15” will be shown on the LCD display. Adjust the time if desired, then press “Start/Stop”.

Once finished, remove the Jar, rinse thoroughly, and dry before using.

Other Questions


1. What is the warranty? +
The NuWave Infinity Blender includes a limited lifetime warranty.

If you want to start a warranty claim, go to the Support tab on nuwavenow.com and click on “Warranty Claims” to start one.
2. What if I can’t find the manual and recipe book for my NuWave Infinity Blender? +
Don’t worry, you can always download printer support materials on the Product Page or from the Support tab, which will be sorted by product.

Product Questions


1. How does NuWave Precision Induction Cooktop (PIC) work? +
The NuWave Precision Induction Cooktop (PIC) uses induction technology. The secret is an internal copper coil. This coil generates a magnetic field within your steel and iron-based pots and pans. The magnetic field causes molecules in the pots and pans to begin vibrating rapidly, creating heat, so the cookware itself heats the food. In this way, heat is generated in the cookware and not on the cooktop surface, a process which is much more energy-efficient than cooking with traditional gas or electric ranges. Cooking with the NuWave PIC is the most efficient and safest way to prepare meals, when used as directed. Since it doesn’t use gas, there are no toxic gases or fumes released into the environment either. You’ll be able to enjoy less residual heat in the kitchen thanks to the NuWave PIC’s lack of open flames and hot coils.
2. Why does induction cooking need specific cookware? +
Since induction technology is based on magnetic principles, the cookware used with it must have a ferrous (iron-based, magnetic) bottom. Some types of cookware are made of naturally magnetic metals (such as pure iron), while others are rendered magnetic by "sandwiching" a thin layer of a ferrous metal in the base. This base layer will be affected by the magnetic field of the induction cooktop, distributing the heat. Tri-ply, high-quality stainless steel and cast iron cookware are compatible with induction cooktops. Copper, glass and aluminum cookware will not work unless they have a sandwiched magnetic base. Medium to heavy gauge pots and pans are optimal.
3. What cookware can I use with the PIC? +
There are three simple ways to check if your existing cookware or future cookware purchases are designed for use with the NuWave Precision Induction Cooktop:

An induction symbol will be printed on the bottom of the cookware.

Place a small amount of water in a pot or pan. If induction compatible, water will start to boil.

A magnet is typically a great indicator. If it sticks to the bottom of the cookware, this typically means the pot or pan is induction ready. However, there are instances where the cookware's magnetic properties may not be strong enough for the pot to work efficiently.

Examples of compatible cookware:

All Duralon® Healthy Ceramic Non-Stick Cookware and other NuWave Cookware

Enameled iron and steel

Stainless steel with a magnetic base

Cast iron

Examples of Non-induction compatible cookware:

Copper

Glass

Aluminum

Pottery type vessels
4. When using the NuWave PIC, which parts will become heated? +
The heating surface is located inside the appliance's larger red ring. There are no open flames, and the NuWave Precision Induction Cooktop remains cool to the touch where the magnetic surface is not activated.
5. Difference with a traditional gas or electric stovetop? +
The NuWave Precision Induction Cooktop is efficient, safe, fast and easy to clean. And because you can program cook times and temperatures from warming to searing, almost any food will cook to perfection. And unlike a traditional range, this product is portable. The NuWave PIC may be used indoors or out - if anywhere an electrical outlet is available. Take your PIC with you when camping or boating. The unit is perfect for college dorms, offices, family gatherings, buffets - the list is nearly endless.
6. How do I know when the NuWave PIC starts working? +
Place your cookware on the PIC and press "Start." If an "E1" message is not visible on the display, the pan and the food will start to heat instantly. By pressing "Pause/Clear" the heating process will be interrupted. When you press "Start" it will continue cooking.
7. What are the temperature equivalents of the six main temperature settings? +
Low - 100°F - 37°C

Med-Low - 175°F - 79°C

Med - 275°F - 135°C

Med-High - 375°F - 191°C

High - 425°F - 218°C

Max/Sear - 575°F - 302°C
8. Can I use the NuWave PIC for canning? +
With its ability to accommodate up to a 50-pound weight load on the cooktop surface, the NuWave PIC is ideal for those who enjoy canning. Also, as the PIC may be plugged into any standard electrical outlet, many canners find it convenient to use the appliance outdoors when preparing fruits, vegetables and other foods for seasonal storage.
9. How much wattage is required in order to operate the NuWave Precision Induction Cooktop? +
The NuWave PIC uses much less energy than a conventional gas or electric range. 1800 watts at the highest temperature setting (Sear) is all you need to enjoy portable, precise induction cooking. The cooktop may be plugged into any standard electrical outlet.

The NuWave PIC includes adjustable wattage control, ensuring you can still cook in locations with less power.

Other Questions


1. Is the NuWave PIC safe for use by those with pacemakers? +
Scientific tests have proven that induction cooktops do not pose a risk to health. However, persons with a pacemaker should keep a minimum distance of two feet from the NuWave PIC while it is operating. Those who use oxygen should also remain a safe distance from induction cooktops. And as an added safety precaution, aerosol (spray) products should not be used in proximity to the NuWave PIC.
2. What is the warranty? +
The Nuwave PIC includes a 1-year warranty. See more information in the Support tab under Warranty filtered by product.

If you want to start a warranty claim, go to the Support tab on nuwavenow.com and click on “Warranty Claims” to start one.
3. What if I can’t find the manual for my NuWave PIC? +
Don’t worry, you can always download printer support materials on the Product Page or from the Support tab, which will be sorted by product.

Feature Questions


1. Preheat +
The Preheat function ensures your NuWave Mosaic Wok reaches the perfect temperature before you begin cooking. While the carbon steel wok heats up extremely quickly, the Preheat function ensures the wok isn’t too hot when cooking with oil or other ingredients.
2. Stage +
The Stage function lets you choose up to 10 different times and temperatures for your NuWave Mosaic to automatically adjust to while you cook.

Product Questions


1. How does the NuWave Mosaic work? +
The NuWave Mosaic Induction Wok utilizes a series of induction coils built right into the base to heat the specially designed wok. These coils generate magnetic fields that produce a warming reaction in the carbon steel wok generating heat directly in the wok.
2. Difference between a digital and traditional wok? +
The NuWave Mosaic’s induction cooking technology is much more energy efficient than traditional cooking methods like your gas or electric stove. Induction cooking emits no flame, so less residual heat is produced in your kitchen, saving energy. Plus, the carbon steel wok is custom-made for the Mosaic’s induction base, ensuring the curvature of the wok and the base match perfectly. This means that the total surface of the wok comes in contact with the induction surface, ensuring every part of the wok heats up quickly and evenly every time.
3. Can I use my own pan or wok with the NuWave Mosaic? +
No. Only the carbon steel wok that’s included with your NuWave Mosaic purchase may be used with the Induction Wok Base. Any other wok or piece of cookware may not be used with the Induction Wok Base. If you need an additional Wok or a replacement Wok, you may contact our Customer Service Department by calling 1-877-689-2838 or emailing help@nuwavenow.com.
4. Why is the NuWave Mosaic Wok base still hot even after I remove the wok? +
When the cooking process is complete, the surface of the unit will be heated where the wok was connected. Upon removal of carbon steel wok, the base stops conducting heat immediately. However, some time must be allowed for the surface and wok to cool completely.
5. Why do I need to season the wok? +
Most traditional woks are made from carbon steel and thus need to be seasoned before use. Seasoning is a special process that adds flavor to the carbon steel and helps make the wok non-stick. We recommend seasoning the NuWave Mosaic Induction Wok just like you would with any other carbon steel wok.

To season,rinse and thoroughly dry the wok. Before proceeding, make sure you open a window or run a fan to ensure proper ventilation to minimize smoke buildup.

Once the wok is thoroughly dried, heat the wok until it’s hot enough so that oil immediately smokes when added to it. Be aware, the wok will be extremely hot so exercise caution when seasoning. Carefully remove the wok from the heat and rub 2 tablespoons of peanut oil onto the wok’s surface with a dry cloth or a thick wad of paper towels so new layer of oil coats the surface.

Once thoroughly coated with oil, allow the pan to cool to room temperature and repeat this process two or three more times, using a small amount of oil each time.

Keep in mind that after you season your wok, you will not need to clean it in the traditional sense. In order to preserve the seasoning on the wok’s surface, avoid cleaning the wok with traditional soap.
6. How do I clean my NuWave Mosaic? +
A genuine Asian steel wok may only come in to contact with detergent once in its life span: when the protective factory coating is thoroughly cleaned. Afterwards, the wok may never again be cleaned with soap or detergents.

After the NuWave Mosaic has been used to cook, simply wipe it clean with a paper towel or dry rag.

If the NuWave Mosaic requires more thorough cleaning, simply wipe the wok down using clean oil or a bamboo brush to scratch off any encrustations. Afterwards, simply run water into wok and scrub until any leftover residue is gone. Once all residue has been removed, repeat the seasoning process before cooking again.
7. My wok looks like it’s discolored. Is there something wrong with it? +
No. A small amount of discoloration is to be expected and perfectly normal when you season any cookware such as the NuWave Mosaic wok.
8. Is the NuWave Mosaic safe to use by those with pacemakers? +
Scientific tests have proven that induction cooktops do not pose a risk to health. However, persons with a pacemaker should keep a minimum distance of two feet from the NuWave Mosaic while it is operating. Those who use oxygen should also remain a safe distance from induction cooktops. And as an added safety precaution, aerosol (spray) products should not be used in proximity to the NuWave Mosaic.

Other Questions


1. What are the benefits of using the 3 different wattage options? +
The NuWave Mosaic Wok gives you the opportunity to adjust the maximum wattage output, choosing from 600, 900 or the default 1500 watts. This allows you to enjoy the benefits of induction cooking anywhere without running the risk of shorting out a fuse when cooking on the go, on the patio, or anywhere you may have a limited power supply.


The following situations are just some examples of when you would use the 3 wattage settings.
600 watts: dorm rooms and boats
900 watts: RVs, decks and patios
500 watts: when you want to get the maximum power
2. What is the warranty? +
The Nuwave Mosaic Wok includes a 1-year warranty. See more information in the Support tab under Warranty filtered by product.

If you want to start a warranty claim, go to the Support tab on nuwavenow.com and click on “Warranty Claims” to start one.
3. What if I can’t find the manual for my NuWave Mosaic Wok? +
Don’t worry, you can always download printer support materials on the Product Page or from the Support tab, which will be sorted by product.

Feature Questions


1. Odor +
The odor sensor is located on the side of the OxyPure, inside the unit. The odor is then displaying detected odor level of pollutants including cleaning and cooking household odors. This sensor should not be cleaned internally as this can lead to sensor damage.
2. Air Quality +
The air quality sensor is located under a cover in the back of the unit. The air quality sensor detects overall air quality in the vicinity of the OxyOure and displays it on the control panel on top of the unit. This sensor requires cleaning maintenance to remain accurate. To clean the sensor simply use a q-tip.
3. Turbo +
The turbo feature turns the unit to the highest speed to purify the air quickly and efficiently. This mode can be set to ½ hour, 1 hour or 2 hours.
4. Timer +
The timer can be used to automatically turn off the OxyPure unit after a certain amount of time.
5. Fan Speed +
With this button the user can manually set the fan speed they desire.
6. Ultimate Clean Mode +
The button to activate this mode is located on top of the unit and can be activated by pressing the button once. The Ultimate Clean mode is designed to battle the most challenging environments, detecting, and cleaning the air quickly, using the Turbo power.
7. Auto Mode +
The button to activate this mode is located on top of the unit and can be activated by pressing the button once. This mode is designed to keep OxyPure continuously on to maintain good air quality through Fan Speed adjustment to the Air Quality and Odor levels, as detected by the sensors.
8. Eco-Friendly Mode +
This mode conserves energy by keeping the OxyPure in stand-by mode until poor air quality is detected, which is then purifier using the highest fan speed. This mode can help you save money on electricity down to continuous operation as low as $10 per year. To activate this mode, press the Power button simultaneously with the Ultimate Clean button.
9. Sleep Mode +
This mode will turn off all lights on the OxyPure and will allow you to choose any fan speed or mode you would like and will keep working in the previously specified mode until any button. To activate the Sleep Mode, you can hold down Fan Speed for 3 seconds.

Product Questions


1. Where should I place the OxyPure™? +
You can place the NuWave® OxyPure® Smart Air Purifier anywhere you like. With its 360-degree air intake, it pulls in air from all around the unit.
2. How do I read the Air Quality Levels? +
The NuWave OxyPure® Smart Air Purifier senses both air quality and odors. There are six levels for each on the display. Each shows different colors to indicate the cleanliness of the air with green meaning that the air is clean, and red, on the opposite end of the dial, indicating severe air purity issues.
3. What is the Auto-Control Function? +
This setting allows the NuWave® OxyPure® Smart Air Purifier to react automatically based on air quality, engaging the fan at Speed 3 when Level 3 air quality is detected.
4. What is the Eco-Friendly Mode? +
This energy-saving function is like the Auto-Control Function in that it allows the OxyPure® to remain off until poor air quality is detected. Once poor air quality is detected, the unit goes into Auto Mode and works until the air quality is back to good air quality, and then it shuts off.
5. What is the Ultimate Clean Function? +
This is another energy-saving mode during which the OxyPure® fan operates constantly on Speed 1 if the air quality is good, increasing to Speed 6 at the first hint of poor air quality or odor, and then returning to Speed 1 once air quality is restored.
6. What is Night Time Sleep Mode? +
This mode will turn off the NuWave® OxyPure®’s indicator lights, and automatically adjusts the fan speed to maintain air quality while minimizing noise.
7. How do I clean my NuWave OxyPure™ Smart Air Purifier? +
The NuWave® OxyPure® Smart Air Purifier is very easy to clean and maintain. Simply follow these steps:

Clean the exterior with a cloth or paper towel. If there is any type of build-up, use a damp cloth. Do not use any harsh abrasives or cleaning pads on any part of the unit.

Clean the Air Quality sensor that is on the back of the unit. Remove the cover and use cloth or paper towel to remove any build-up, dust, etc.

Clean the odor sensor grill opening that is on the right side of the unit with a soft cloth. Do not spray anything in or around the odor sensor grill.

Clean/Change the filters as follows:

Open the Filter Slot Cover

Remove filters that require cleaning or replacement

To clean the Stainless-Steel Pre-Filter, remove any dust or lint with a paper towel or vacuum, then clean with warm, soapy water. Rinse thoroughly and dry the filter before reinstalling it into the OxyPure™.

To clean the Bio-Guard filter, spray it with a mild degreaser and allow it to sit for 2-3 minutes. Submerge the filter in warm water, shake and remove. Repeat this process until the filter is clean. Rinse with warm water and allow it to dry completely before reinstalling it into the OxyPure™.

Do not try to wash the Ozone Emission Removal Filter or the HEPA/Carbon Combo Filter.

To clean the Ozone Emission Removal Filter, dust or gently vacuum the filter.

Filtration System Questions


1. What is the Clean Air Delivery Rate (CADR) of the NuWave® OxyPure® Smart Air Purifier (in Cubic Feet Per Minute)? +
Tobacco, Cooking & Fireplace Smoke: 332

Dust: 346

Pollen: 369
2. How does the NuWave® OxyPure® Smart Air Purifier work? +
The NuWave OxyPure® Smart Air Purifier utilizes the following five-filter system designed to completely clean the air while maintaining a strong positive air flow.

A washable/reusable Stainless-Steel Pre-Filter captures large particles such as pet danders.

An Ozone Emission Removal Filter degrades ozone (O3) into oxygen (O2).

The HEPA/Carbon Combo Filter captures fumes, gases, and Volatile Organic Compounds.
3. What is the lifespan of the Filters? +
BioGuard Filter – up to 20 years

Ozone Removal Filter – up to 20 years

Stainless Steel Pre-Filter – up to 20 years

Combo Carbon & HEPA Filter – up to 1 year
4. How do I clean the Ozone Emissions Removal Filter? +
  • You can easily clean the Ozone Emissions Removal Filter by following these simple steps.


    DOWNLOAD


    DOWNLOAD

  • Other Questions


    1. Why does the OxyPure® motor stop while in Auto Mode, and how do I get it going again? +
    Under certain extraordinary circumstances, the fan motor of the OxyPure™ will shut down to protect itself. This is not a failure of the unit, but rather a safety feature. To clear the motor and get it going again, turn the unit off and then turn it back on. The fan motor will operate normally.
    2. What is the warranty? +
    The NuWave OxyPure™ Smart Air Purifier includes a 5-year warranty. See more information in the Support tab under Warranty filtered by product.

    If you want to start a warranty claim, go to the Support tab on nuwavenow.com and click on “Warranty Claims” to start one.
    3. What if I can’t find the manual for my OxyPure® Smart Air Purifier? +
    Don’t worry, you can always download printer support materials on the Product Page or from the Support tab, which will be sorted by product.

    Test and Performance Data ( Air Purifier Efficiency Tests )


    1. Smoke, Dust, And Pollen - Intertek Testing Services +
    Using Tobacco Smoke (particle size: 0.10 - 1.0 microns), AC Fine Test Dust (particle size: 0.5 - 3.0 microns), and Paper Mulberry Pollen (particle size: 5 - 11 microns), the tests showed an average Clean Air Delivery Rate (FT3/Min) of 354.9 for Smoke, 332.8 for Dust, and 362.6 for Pollen.

    Download Report
    2. Anions - Intertek Testing Services +
    In addition to producing no ozone, the OxyPure® also produces no extraneous negative ions (anions). The Bio-Guard Filter creates anions as part of its normal function. However, like the pathogens and particles trapped by the Bio-Guard Filter, the anions it generates also remain in the filter.

    Download Report
    3. CADR For Smoke, Dust, And Pollen - Intertek Testing Services +
    Intertek Labs tests are based on the Clean Air Delivery Rates (F3/Min.) for Tobacco Smoke (particle size: 0.10 - 1.0 microns), AC Fine Test Dust (particle size: 0.5 - 3.0 microns), and Paper Mulberry Pollen (particle size: 5 - 11 microns), the tests showed an average Clean Air Delivery Rate (FT3/Min) of 356.1 for Smoke, 351.3 for Dust, and 391.2 for Pollen.

    Download Report
    4. Formaldehyde - Intertek Testing Services +
    Intertek tested the OxyPure®’s formaldehyde removal rate. The test shows that at 110 minutes, the removal rate is 95.1%!

    Download Report
    5. Ozone Emission - Intertek Testing Services +
    Ground level ozone concentrations (measured in parts per billion or ppb) varies depending on where you live. You can live in places where it is fairly low, like Oahu in Hawaii, which averages 49ppb1; or in places like Chicago, which averages 72ppb2. The national average hovers around 70ppb3, which is also the current EPA standard. The CARB-Certified OxyPure®'s Ozone filter drops the ozone concentration in your home to 1ppb, 70 times lower than current EPA limits and well below the ozone concentration you would find outside anywhere in the U.S.

    1. State of Hawaii Annual Summary 2015 – Air Quality Data
    2. Illinois Air Quality Report 2017 - Air Quality Index
    3. EPA Report on the Environment

    Download Report

    Product Questions


    1. What are the Nuwave® OxyPure® Zero's weight and dimensions?+
    Dimensions: 12in x 12.50in x 22.75in

    Weight: 21.6 pounds
    2. What is the Auto Function? +
    This setting allows the NuWave OxyPure Zero Air Purifier to react automatically based on air quality, engaging the fan at Speed 3 when Level 3 air quality is detected.
    3. What is the Energy Saver Mode? +
    This energy-saving function is similar to the Auto Function in that it allows the OxyPure Zero to remain off until poor air quality is detected. Once poor air quality is detected, the unit goes into Auto Mode and works until the air quality is back to good air quality, and then it shuts off.
    4. What is the Ultimate Clean Function? +
    This is another energy-saving mode during which the OxyPure Zero fan operates constantly on Speed 1 as long as the air quality is good, increasing to Speed 6 at the first hint of poor air quality or odor, and then returning to Speed 1 once air quality is restored.
    5. What is Sleep Mode? +
    This mode will turn off the NuWave OxyPure Zero’s indicator lights, and automatically adjusts the fan speed to maintain air quality while minimizing noise.
    6. How do I clean my NuWave OxyPure Zero Air Purifier? +
    Simply follow these steps:

    Clean the exterior with a cloth or paper towel. If there is any type of build-up, use a damp cloth. Do not use any harsh abrasives or cleaning pads on any part of the unit.

    Clean the air quality sensor that is on the right of the unit. Remove the cover and use cloth or paper towel to remove any build-up, dust, etc.

    Clean the odor sensor grill opening that is on the right side of the unit with a soft cloth. Do not spray anything in or around the odor sensor grill.

    Clean/Change the filters as follows:

    Open the Filter Slot Cover

    Remove filters that require cleaning or replacement

    To clean the Stainless-Steel Pre-Filter, remove any dust or lint with a paper towel or vacuum, then clean with warm, soapy water. Rinse thoroughly and dry the filter before reinstalling it into the OxyPure Zero.

    To clean the Bio-Guard filter, spray it with a mild degreaser and allow it to sit for 2-3 minutes. Submerge the filter in warm water, shake and remove. Repeat this process until the filter is clean. Rinse with warm water and allow it to dry completely before reinstalling it into the OxyPure Zero.

    Filtration System Questions


    1. What is the Clean Air Delivery Rate (CADR) of the NuWave® OxyPure® Zero Air Purifier (in Cubic Feet Per Minute)? +
    Tobacco, Cooking & Fireplace Smoke: 267

    Dust: 232

    Pollen: 259
    4. What is the lifespan of the NuWave OxyPure® Zero's Filters? +
    All NuWave OxyPure Zero filters have a life expectancy of 20 years.

    Other Questions


    1. Why does the OxyPure Zero motor stop while in Auto Mode, and how do I get it going again? +
    Under certain extraordinary circumstances, the fan motor of the OxyPure Zero will shut down to protect itself. This is not a failure of the unit, but rather a safety feature. To clear the motor and get it going again, turn the unit off and then turn it back on. The fan motor will operate normally.
    2. Am I eligible for an Energy Star rebate on my OxyPure Zero purchase? +
    You might be! As an Energy Star certified appliance, purchasing an OxyPure Zero may qualify you to receive a rebate from your local energy provider. Here’s how you can find out if you qualify:
    1. Visit www.energystar.gov
    2. Navigate down to the Rebate Finder and enter your zip code
    3. Click on the button for your energy provider and complete the rebate application on their website to see if you qualify for rebates on Air Purifiers (Cleaners)
    3. What is the warranty? +
    The NuWave OxyPure Zero Smart Air Purifier includes a 3-year warranty.

    1-YEAR VIP WARRANTY SERVICE:

    The 1-Year VIP LIMITED WARRANTY applies only to purchases made directly from NuWave® LLC (not third-party retailers) by customers within the 48 contiguous states. It covers customer's shipping costs when returning a defective unit to NuWave® (if requested) and when having a replacement unit and/or parts shipped from NuWave® to customer for one year from date of purchase. Shipping covered under this warranty shall be via UPS, FedEx, or another similar service, determined at NuWave®'s sole discretion. This warranty does not replace the Manufacturer's Limited Warranty and it shall only apply to shipping costs when NuWave®, in its sole discretion, determines that a valid warranty claim has been made under the Manufacturer's Limited Warranty. If you have any questions about the operation or warranty of the product, one of our friendly customer service representatives will be glad to help you. Simply e-mail help@nuwavenow.com.
    4. What if I can’t find the manual for my OxyPure Zero Air Purifier? +
    Don’t worry, you can always download printer support materials on the Product Page or from the Support tab, which will be sorted by product.

    Test and Performance Data ( Air Purifier Efficiency Tests )


    3. Smoke, Dust, And Pollen - Intertek Testing Services +
    Using Tobacco Smoke (particle size: 0.10 - 1.0 microns), AC Fine Test Dust (particle size: 0.5 - 3.0 microns), and Paper Mulberry Pollen (particle size: 5 - 11 microns), the tests showed that on average, 100% of the smoke particles were gone within 50 minutes, 100% of the dust particles were gone within 50 minutes and 100% of the pollen particles were gone within 30 minutes in a 1008 ft3 room at maximum wind speed.

    Download Report
    4. Formaldehyde - Intertek Testing Services +
    Intertek tested the OxyPure® Zero’s formaldehyde removal rate. The test shows that after 2 hours, 96.9% of the formaldehyde had been removed.

    Download Report